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Our after-sales people
We have an experienced team, offering our customers additional benefits with
Application-specific advice, both by phone and on site, by our after-sales and field service, our product management staff, engineers and technicians.
We offer opportunities of testing/using/practice in our factory for those new users who are not familiar with ET-STONE's products.
Reliable delivery based on detailed planning, well-planned logistics, and a high degree of operating flexibility through our order service department.
Highly-developed basic research to generate know-how and manufacture stone with a technical standard that leads the world, meeting the high requirements of our customers.
Guarantees/Warranties/Terms and Conditions
If our product has any quality problem, we will make prompt response to customers' requests.
"ET-STONE" guarantees its products against defects in materials and workmanship for six months from the date of purchase. This warranty is exclusively limited to the replacement or repair of defective products at "ET-STONE" 's option, free of charge.
" ET-STONE " promise to reply with reasonable explain within 48 hours (Not including holiday) on receipt of any customer's Feedback or complaint. We can inspect the using conditions and give a most suitable solution.
" ET-STONE " reserves right to pro-rate any warranty based on life prior to failure.
The warranty does not cover damages caused by abuse, misuse or normal wear from usage. Before the using, we will supply new users the best parameters for reference.
This user assumes the responsibility of determining the suitability of the products for his intended use.
In no event shall " ET-STONE " be reliable for incidental or consequential damages of any kind whatsoever. |
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